Shipping & Returns:

Most items will ship within 7 days of purchase, but some may take longer due to odd circumstances.  We are small team and appreciate your patience and support.

Plants:

All plant sales are final, although a plant whose health declines within 7 days of receipt may be eligible for exchange or credit at the discretion of the merchant.

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Non-plant items
For non-plant items our return policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Please email us at STORE@HOTCACTUS.LA to start to the return process.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: STORE@HOTCACTUS.LA

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Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item

send us an email at: STORE@HOTCACTUS.LA

and send your item to:
Cactus Store
3209 Fletcher Dr. 
Los Angeles California
90065

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Return Shipping

To return your product, you should mail your product to:
Cactus Store
3209 Fletcher Dr. 
Los Angeles California

90065

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.