Cactus Store Information

 

VISIT US:
Physical shop location:

CACTUS STORE LA

1505 1/2 ECHO PARK AVE
LOS ANGELES, CA 
90026

CURRENTLY CLOSED 
T-F 1PM-7PM
S-S 11AM-7PM
(213) 947-3009

 

CACTUS STORE NYC

5 ESSEX ST.
NY, NY
10002

CURRENTLY CLOSED 
T-SUN 11AM-7PM
(347) 903-8332

 

CONTACT US:
Online Store Customer Service:
STORE@HOTCACTUS.LA

 

SHIPPING:
Most items will ship within 7 days, but some may take longer due to odd circumstances.  You will be notified if that is the case. 

 

SIZING:
Please see our sizing guide before you place your order:  SIZING

 

RETURNS:

Plants
All plant sales are final, although a plant whose health declines within 7 days of receipt may be eligible for exchange or credit at the discretion of the merchant.

Non-plant items
For non-plant items our return policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.

Please send all returns to: 

Cactus Store
3209 Fletcher Dr. 
Los Angeles, California
90065

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: store@hotcactus.la.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: store@hotcactus.la and send your item to:
Cactus Store
3209 Fletcher Dr. 
Los Angeles California
90065

Shipping
To return your product, you should mail your product to:
Cactus Store
3209 Fletcher Dr. 
Los Angeles California
90065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.